where are you located?

We are located at 102 Euclid Ave in the Sandpoint Business Events Center (the 3 story brick building off Hwy 2/Pine St & Euclid). There are 2 parking lots on either side of the building as well as street parking. There are two main entrances at the front of the building and an ADA accessible entrance on the North side of the building (facing Hwy 2/Pine St). We are located on the second floor suite 206. Although there may not be a number on our door yet, there is a directory next to the stairs when you walk into the building. We are located on the second floor approximately in the middle of the hallway with The Yellow Room logo on the front door.

What does my membership cover?

A Wellness membership will give you 8 classes each month plus one guest pass. Our Limitless membership offers unlimited classes plus two guest passes. Limitless Members also get 10% off select workshops/events. All memberships include MOST offerings (set price and donation based classes and events), however some events, workshops, and class series are NOT included. Offerings that are included are listed on our pricing page. However you can always tell when you pre-register for an offering; if it lets you use your membership it is included, if it does not let you register then it is not included.

Are EvENTS, workshops, and class series included in my membership?

Many are included in your membership, some are not included such as Somatic Breathwork. Some offerings are sliding scale and/or have a discounted price to Limitless members. Other events, workshops, and class series offer scholarships for those in need. Details will be included in each description.

What does my Class pack cover?

Class packs only cover set priced classes. Donation based offerings, events, workshops, and class series are NOT included. When you pre-register for an offering if it lets you use your class pack credits IT IS included. When signing up, if it does not let you use your class pack credits it is NOT included.

How do I know if something is included in my membership or class pack?

Different pricing options include different offerings. Please read the descriptions on the pricing page fully to find what option makes the most sense for your well-being. Memberships are the best value. When you pre-register for an offering if it lets you use your class pack or membership credits IT IS included. When signing up, if it does not let you use your class pack or membership credits it is NOT included.

why isn’t everything included in all memberships and class packs?

As a non-profit we have different forms of financial support that come through set priced classes, donations, and rentals. Some of our offerings, teachers have opted into being a greater part of The Yellow Room vision and want their offering included in our memberships. Whereas some offerings are rentals from practitioners that create their own pricing for the community. Although we encourage everyone coming to us to offer their gifts to be a part of the memberships, some of them want it to be their own thing and we support that. As far as class packs, they are designed to give discounts to students for set priced classes. Donation based offerings are still accessible for all, whether you have a class pack, membership, or no access to money you can still attend. Your presence is a present even if you can’t donate financially. It is part of our mission as a non-profit to make sure that many of our offerings do not have a barrier to attend.

How many classes do I have left in my class pack?

1 class = 1 credit. You can see your remaining credits/classes on your account by logging into your account, click on your name icon, and here you can view your account, bookings, orders and active packages.

How do I sign guests up?

Anybody who has an account can sign up a guest by selecting the “guest” button upon checkout. You can pay for the guest yourself or you can select register unpaid and the guest can pay when they arrive for class. If you are a member wanting to use your guest passes included in your membership you MUST login first in order to use your guest pass and be sure to select the guest button upon checkout.

I signed up for a membership and have a card attached on file, but it’s not being charged each month. what do i do?

There are a couple possibilities here. One, please make sure the card you want charged is set as “default” on your account. You can do this by logging into your account, clicking your name icon and viewing account to edit payment. It would be best if you deleted all other cards on file and just had the one, but please make sure it is set to default. Two, you may have a duplicate account where you used two different emails at one point. Please email theyellowroomsandpoint@gmail.com with the main email you would like to keep as your login, as well as the last 4 digits of the card you want to be used for default and we will fix this for you on our end.

How do I VIEW MY account?

Login to your account, click on your name icon, and here you can view your account, bookings, orders and active packages.

How do I create an account?

 At the top of the page in the menu bar click “login” and create an account if you do not already have one. You will need to verify your account via your email to access your account. If you already have an account please reset your password.

How do I login to my account?

Go to our website home page and click “login” at the top of the page. Sign in with the email you used to set up your account. Be sure to login with the same email you purchased your class pass or membership with. If you are already a student with us and this is your first time logging in you will need to reset your password in order to login for the first time.

How do I reset my password?

Click “login” in the menu bar at the top page of our website. Click “reset password”. If this does not work, email theyellowroomsandpoint@gmail.com and we will reset the password for you.

I forgot my password. What do I do?

Please double check you are using the correct email. It is possible your account is under a different email. If this does not work, click reset password.

If this does not work, your email we have on file may be different. Please email theyellowroomsandpoint@gmail.com to verify that your email you desire to use is the one we have on file for you so we can sync your account appropriately. 

You can also just show up to class and have the teacher sign you in on their end. Keep in mind the class may be full so sending us an email in advance may be your best choice. 

I forgot what email I used. What do I do?

Send us an email at theyellowroomsandpoint@gmail.com with your full name and your preferred email for your account. We will go into the backend, change it, and send you a password reset email. Please save your email and password somewhere for easy reference.

When I sign up for class it says it’s $22, but I thought it was donation based.

Most of our donation based classes are sliding scale $0 - $22. The system automatically suggests the highest amount. We do by no means suggest that you donate $22 as we want our classes to be accessible to all. If needed, please delete the $22 and enter your desired donation amount. Any amount is welcome. We have a scale of $0 - $22 to show our community how far your donation goes:

$0: PRESENCE: Your presence is a present. You add to the energy and culture of this space, help us fulfill out mission and vision, and help spread awareness.

$1-$11:RECIPROCITY: You support reciprocity to our teachers who facilitate your well-being experience

$12-$21: SUSTAINING: You help sustain the non-profit space and operation

$22+: CONTRIBUTION: You contribute to community outreach projects, and are a bigger part of building a bridge to future wellness for all.

Please select the amount that is most reasonable for you during class time.

Why is there a fee attached to the checkout price?

Opting into a new system to make the user experience more friendly for our staff, teachers, and students unfortunately came with added fees through Stripe. There is an option to select “I prefer to donate later” or “I prefer to pay later” or if you are already logged in “reserve as unpaid”. This option is for students who would like to pay cash. Please be sure to bring your cash to class and pay before class begins so you can float out of class marinating in the experience instead of worrying about paying.

I can’t make it to class. How do I cancel?

Go to the main website page and login in from the top of the page. Select schedule and find the class you want to cancel. Click “view”. Click your icon at the top right. Select “bookings” and then cancel. If this is a non-donation based class and you canceled before the 30min window you will be refunded your credit.

Is there a fee for late cancel or no show?

There is no additional fee for a late cancel or no show, however if it is a class that has a set price or sliding scale that is not donation based, your credit will be subtracted from your membership unless you cancel the class 30 minutes before the start time. We desire to honor the time and effort it takes a teacher to prepare for their offering.

I showed up to class and no one was there

We sincerely apologize for this error. We do update the schedule the moment we know an offering is canceled. Please be sure to check the schedule on our website before class to make sure the class is not canceled. If you are signed up in advance and the class is canceled you will be notified via email. Every once in a while a teacher no-shows. We have it in our policy for the teacher to notify us if they can’t make it. If the class was on the schedule and a teacher no-showed please let us know asap by texting 208-738-3864 or emailing theyellowroomsandpoint@gmail.com.

The class already started and now I can’t sign in.

Once the class starts it disappears. Please do your best to sign up for classes before the class time. If needed, the teacher can sign you in and they can take your payment from their end. If you were unable to pay for class please DO NOT use the donate QR code. Please email theyellowroomsandpoint@gmail.com and we will send you an invoice.

I left something in the studio. How can I get it back?

You can check our schedule here and drop by just before or after another class is scheduled, or send us an email at theyellowroomsandpoint@gmail.com to arrange a time to pick it up.

I’m not receving newsletters.

With our new system it is possible that our emails are going into your promotional folder. please search for theyellowroomsandpoint@gmail.com as well as admin@yellowroom.org and save these emails as contacts so we show up in your inbox.

The newsletters are hard to read. they show up white font on yellow background.

We understand this is hard to read and does not comply with ADA regulations. We have edited our entire website to be easier to read. As far as our newsletters, we have the setting set up as black font on yellow background. If it is showing up for you white font on yellow back ground you might have your “dark/night mode” set up on your device. We would suggest changing this so it is easier to read.

I’d like to teach a class at The Yellow Room. What’s that process?

We’d love to have you join us!

Please take a moment to share some ideas here about the gifts you have to offer.

I submitted a form online, but I haven’t heard back.

We’re happy you reached out and we would love to get back to you. Sometimes people enter in their email incorrectly. Please feel free to resubmit a form and double check your email. Also, sometimes our responses may go to your promotions or junk folder, please check all folders and save theyellowroomsandpoint@gmail.com as a contact. You can also call or text us at 208-738-3864.

I want to take classes at The Yellow Room but I don’t have the means to afford a membership or drop ins?

We don’t want money to ever be a barrier for anyone in our community to be a part of The Yellow Room. We have several options, between volunteer and work share programs to full and partial scholarships. Please go here and let us know how we can help.

How do I cancel my membership?

We always welcome feedback about what is not working for you with your membership and would love to help you figure out if another option is better for you. If you are ready to cancel, you will be able to cancel online within your account; Login to your account, select “active packages” tab, find subscription and click cancel, then confirm cancel. If you have issues please send us an email.

I accidentally signed up for two memberships and am getting charged 2x. What do I do?

Oh no, that’s no good! Send us an email and we can cancel one of the memberships for you and refund you for the other. 

ARe animals allowed in the space?

As much as we love furry friends we ask that your animals do stay at home, outside, or in the vehicle (if it is safe to do so). We may have people in class that are allergic and our space is small without windows not allowing for circulation. If they are a service animal required because of a disability we understand and can accommodate. Please note according to ADA and public accommodation laws in Idaho: If your service animal poses a direct threat to health and safety, not housebroken, or is out of control and you are unable or unwilling to effectively control it we can ask your animal to be outside of the space during the offering. You are still entitled to enter the public accommodation even if your service animal is not allowed in. Thank you for understanding.